JSPROPERTIES.MALLORCAHOLIDAYEXTRAS.COM
FREQUENTLY ASKED QUESTIONS (FAQS)
What are your opening hours?
We are open Monday to Saturday 9am – 7pm and Sunday 9am – 2pm.
Do you deliver Hire equipment?
Yes, we can deliver all hire equipment locally free of charge, during our opening hours. There may be a charge for longer distances or short hire periods, please ask when booking.
How easy is it to find your shop?
Take the Formentor road from the marina roundabout, turn left just before the Mar Senses hotel, follow the road round to the left, at the end, take the 1st left and we are just passed the 1st junction on the righthand side. If you are walking, walk along the pedestrianised front (Pine Walk), keeping the sea on your right, take the turning left just passed the Sis Pins hotel, our shop is 100m up that road on the left-hand side, opposite the Flora Aparthotel.
How do I book?
You can either book via the website, email, or by phone. Our UK mobile number is +44 7434 442329. In any of these cases, we will confirm the hire by email and may request further information, i.e holiday accommodation name, GPS etc.
Are there weight restrictions on hire equipment?
Yes, many items particularly baby and mobility hire equipment have weight restrictions, these will be detailed with the appropriate items on the website.
Do you have any cycling routes?
We have a good knowledge of the local area, maps, and a resident expert who can give you advice and tips, relevant to your experience and requirements, there are cycling routes on the website, we also have Garmins for rent.
What payment methods can I use?
Payment for bookings can be made online using our website, either by Paypal, credit or debit card or cash on delivery.
Do I need to pay a deposit when booking?
Yes, we ask for a 20% deposit to confirm your booking
What do I have to pay if I need to cancel a booking?
If a booking is cancelled by you for any reason, we will refund:
- The full amount, less a 20€ admin fee, if notified 29 days or more prior to the start date of your hire
- 50%, less a 20€ admin fee, if notified between 28 and 15 days prior to the start date of your hire
- 25%, less a 20€ admin fee, if notified between 14 and 8 days prior to the start date of your hire
- No refund will be made for booking cancelled between 7 days prior to, and the start date of your hire
- If you are cancelling due to a serious illness or death we will on production of a medical / death certificate refund the full amount, less a 20 euros admin fee.
- All cancellations are subject to a 20€ admin fee
